Privacy Policy
York Transport Equipment Pvt. Ltd. | Last revised: May 2025
York Transport Equipment Pvt. Ltd. (“York”, “we”, “our”) takes privacy seriously. This policy explains what personal information we collect when you visit our website, enquire about our products, or do business with us, and how we handle that information. Please read it before sharing your details with us.
01 Who We Are
York Transport Equipment Pvt. Ltd. is a manufacturer and distributor of trailer components — including axles, suspensions, couplers, and landing gear — with operations across India, Singapore, and the Asia-Pacific region. Our registered office is in India. Where we reference “our website,” we mean www.yorktransport.com and any pages hosted under that domain. For privacy-related enquiries, York acts as the data controller for information collected through this website.
02 What We Collect and Why
We only collect information that serves a clear, legitimate purpose. Here’s what that means in practice:
Contact & Enquiry Information
When you reach out via our contact form, email, or phone, your name, company name, job title, email address, phone number, and the content of your message. We use this to respond to your enquiry and to keep a record of our communications.
Business & Transaction Data: If you’re an OEM, trailer builder, distributor, or fleet operator working with us, we may hold details like your company registration, billing and shipping address, and purchase history. This is necessary to fulfil orders, issue invoices, and support warranties.
Website Usage Data: Standard server logs and analytics tools record things like your IP address, browser type, pages visited, and how long you spent on the site. We use this to understand how our website is being used and to improve it. This data is not linked back to you personally.
Job Applications: If you apply for a role through our careers section, we collect the information you provide, typically your CV, contact details, and employment history. This is used solely to assess your application.
03 Legal Basis for Processing
We process your personal data on the following grounds, depending on the context:
- Contractual necessity — to process orders, deliver products, and provide after-sales support.
- Legitimate interests — to respond to enquiries, improve our website, and communicate with existing business contacts.
- Legal obligation — to comply with applicable tax, trade, and regulatory requirements in India, Singapore, and other jurisdictions where we operate.
- Consent — where you have specifically opted in to receive marketing communications from us.
04 How We Use Your Information
We do not sell, rent, or trade your personal data. We use the information we hold to:
- Respond to product or technical enquiries
- Process orders and coordinate logistics
- Issue and manage warranty claims
- Send product catalogues, service bulletins, or newsletters, where you have requested these
- Fulfil our obligations under applicable laws and regulations
- Improve our website and communications based on anonymised usage data
05 Sharing Your Information
We may share your data with third parties only in limited, clearly defined circumstances:
- Authorised distributors and service partners — where you have been referred through our dealer network and require local support
- Logistics and freight providers — solely to arrange delivery of products you have ordered
- IT and hosting service providers — who help us maintain and operate our website and internal systems, under strict confidentiality obligations
- Regulatory authorities — when required by law, such as customs authorities or tax regulators
- Professional advisers — such as lawyers or auditors, when necessary for legal or financial compliance
We do not use your data for third-party advertising purposes and will never sell it to data brokers or marketing firms.
06 International Transfers
York operates internationally, with offices and partners across India, Singapore, Australia, Thailand, Indonesia, South Africa, China, and the Middle East. Your data may be stored or processed in countries outside of where you are located. When this happens, we take steps to ensure appropriate safeguards are in place, consistent with applicable data protection laws.
07 Cookies
Our website uses cookies, small text files stored on your browser, to help the site function properly and to gather anonymised statistics. We do not use cookies to track you across other websites or serve targeted advertising. You can adjust your browser settings to refuse or delete cookies at any time. Doing so may affect some features of the website.
08 How Long We Keep Your Data
We retain personal data only for as long as necessary. In general:
- Enquiry and correspondence records are kept for up to 3 years
- Transaction and warranty records are retained for 7 years, in line with standard accounting and legal requirements
- Job application data is held for 6 months from the date of the decision, unless you agree to remain on file for future roles
- Website analytics data is retained in anonymised, aggregated form
09 Your Rights
Depending on your location and applicable laws, you may have the right to:
- Request a copy of the personal information we hold about you
- Ask us to correct inaccurate or incomplete data
- Ask us to delete your data, where we have no ongoing legal obligation to keep it
- Withdraw consent to marketing communications at any time
- Object to processing that is based on our legitimate interests
To exercise any of these rights, contact us using the details below. We will respond within 30 days.
10 Security
We take reasonable and proportionate technical and organisational measures to protect the personal data we hold. This includes access controls, secure data storage, and regular reviews of our data handling practices. While no system is entirely risk-free, we are committed to maintaining strong data security standards.
11 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The revision date at the top of this page will be updated accordingly. Where changes are material, we will take reasonable steps to notify relevant contacts.
12 Contact Us
If you have questions about this policy or how we handle your personal data, please get in touch:
Corporate and Sales Office
Gat No. 468-472, 563-565, Village Badhalwadi, Talegaon MIDC, Mawal, Pune, Maharashtra 410507
Nitin Nijhawan : Head – Sales & Marketing
Tel (+91) 9891838847 / 9607937117
Email: Nitin.Nijhawan@safholland.com
B.Kalaikumaran : Head – Spares & Service
Tel (+91) 9607937126
Email: B.Kalaikumaran@safholland.com
1. Introduction
2. SCOPE OF POLICY
This Privacy Policy applies to:
- Website visitors
- Customers (OEMs, distributors, dealers)
- Vendors and suppliers
- Job applicants (if applicable through the website)
It does not apply to third-party platforms or websites not controlled by us.
3. INFORMATION WE COLLECT
3.1 Information You Provide Directly
You may provide personal data when you:
- Fill out inquiry or contact forms
- Request quotations or product specifications
- Place orders
- Subscribe to newsletters
- Apply for dealership or partnership
Data collected may include:
- Full name
- Business/company name
- Email address
- Phone number
- Billing and shipping address
- GST number / tax identification details
- Payment and transaction details
- Any other information voluntarily submitted
3.2 Automatically Collected Information
- IP address
- Device type and operating system
- Browser type
- Pages visited and time spent
- Clickstream data
- Referring URLs
3.3 Cookies and Tracking Technologies
- Improve website performance
- Understand user behavior
- Customize user experience
4. PURPOSE OF DATA PROCESSING
We process your personal data for the following purposes:
4.1 Business Operations - Processing orders and deliveries
- Managing dealer/distributor relationships
- Providing quotations and technical support
4.2 Communication
- Responding to inquiries
- Sending order updates
- Providing product information
4.3 Marketing - Sending newsletters, offers, and product updates (with consent where required)
4.4 Legal and Compliance - Maintaining financial records
- Complying with tax, regulatory, and legal obligations
4.5 Website Improvement - Analytics and performance monitoring
- Enhancing user experience
5. LEGAL BASIS FOR PROCESSING
We may process personal data based on:
- Your consent
- Performa
- Compliance with legal obligations
- Legitimate business interests
6. DATA SHARING AND ASSURANCES-
- We endeavor to collect only such Personal Data as is reasonably necessary for its business operations and services.
- We process all Personal Data in accordance with applicable laws, regulations, and legal provisions.
- We will not collect any Personal Data about you unless you voluntarily choose to provide it.
- We do not collect any Special Categories of Personal Data, including but not limited to information relating to race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, health data, or genetic and biometric data.
- We ensure that all Personal Data collected is protected in accordance with applicable data protection laws, rules, and regulations.
- We use Personal Data solely for the purpose for which it has been provided. Access to such data is strictly limited to employees, consultants, or contractors who require it for the performance of their duties.
- We will not transfer, disclose, or permit access to Personal Data to any third party without the consent of the concerned individual, unless required by law.
- We implements reasonable and appropriate security measures to safeguard Personal Data against loss, unauthorized access, use, modification, disclosure, or misuse, and ensures that only authorized personnel have access to such data.
- We will promptly notify you in writing of any unauthorized access, disclosure, or breach involving your Personal Data and will provide reasonable assistance in mitigating and preventing further unauthorized actions.
- We further ensures that all third parties with whom your Personal Data is shared are bound by appropriate confidentiality obligations and are required to maintain adequate data protection and security standards.
7. INTERNATIONAL DATA TRANSFERS
If your data is transferred outside India, we ensure appropriate safeguards are implemented in accordance with applicable laws.
8. DATA RETENTION
We retain personal data only for as long as necessary for:
- Business purposes
- Legal and regulatory compliance
- Dispute resolution
After this period, data is securely deleted or anonymized.
9. DATA SECURITY
We implement reasonable security measures including:
- Secure servers and firewalls
- Access controls and authentication
- Encryption (where applicable)
- Regular security assessments
Despite these measures, no system is completely secure.
10. ACCURACY
- You are responsible for ensuring that all information provided by you is accurate, complete, and up to date.
- If any Personal Data held by us is inaccurate, incomplete, or outdated, you may connect with us on email id customercare.york@safholland.comto correct, update, or delete such information, and we will take appropriate steps to ensure your data is rectified promptly.
11. SOCIAL MEDIA CONNECTION-
Our website may provide links to our official social media pages, including YouTube and LinkedIn. Any interaction, access, or engagement with these platforms is subject to the respective privacy policies and terms of use of those third-party platforms. We do not control and are not responsible for the data collection, processing, or practices of such social media providers.
12. THIRD-PARTY LINKS
Our website may include links to third-party websites. We are not responsible for their privacy practices. Users are advised to review their policies independently.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.
14. CONSENT
By accessing or using our website, you agree to this Privacy Policy and consent to the collection and use of your information as described herein.
